General Troubleshooting

If you're experiencing issues signing in, try these steps:

  • Fully close your browser and try signing in again
  • Check that you're signing in with the same service you used to sign up (either Google or manual entry)
  • Try a different browser or a different device
  • If using Google, make sure that you're signed into Google with your school Google account (and not your personal Google account)
  • Try resetting your password

If you continue to experience issues, please reach out to us with specific information about the steps you've tried.


Why am I not receiving the password reset email?

If you’re not receiving the password reset email, here are some steps to try:

  • Add to your trusted senders

  • Check your quarantine list for blocked emails