General Troubleshooting
If you're experiencing issues signing in, try these steps:
- Fully close your browser and try signing in again
- Check that you're signing in with the same service you used to sign up (either Google or manual entry)
- Try a different browser or a different device
- If using Google, make sure that you're signed into Google with your school Google account (and not your personal Google account)
- Try resetting your password
If you continue to experience issues, please reach out to us with specific information about the steps you've tried.
FAQ
Why am I not receiving the password reset email?
If you’re not receiving the password reset email, here are some steps to try:
Add team@floopedu.com to your trusted senders
Check your quarantine list for blocked emails